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Home > FAQ > Syncplify.me Server! V5 maintenance/support subscription explained
Syncplify.me Server! V5 maintenance/support subscription explained

As of Syncplify.me Server! version 5.x, we’ve applied a few technical changes in the way the maintenance/support subscription works. Nothing has changed from a philosophical/legal standpoint, only the technology has changed.

 

Just as before, you need an active maintenance/support subscription to:

  • install updates/upgrades to the software
  • receive technical support
  • be eligible for discounts and special offers

So, what’s new?

 

Now your license code (that you receive when you buy the software) also includes the expiration date of your maintenance/support subscription. This means that, if you have an active subscription that renews annually, every year you will receive a new license code, and you will have to log into your SuperAdmin interface and activate it, in order to update the expiration date of your maintenance/support subscription.

 

Please keep in mind that if you don’t have an active maintenance/support subscription, installing a newer version of the software will revert your license back to “free mode”, which has limitations, namely your server will only accept a single client connection at a time.

 

It is, therefore, of paramount importance that you keep your maintenance/support subscription active, and that you input the new license code into your software every year when your subscription renews.

Licenses are perpetual if you never update/upgrade the software, so maintenance/support subscriptions are not mandatory. But we strongly encourage our customers to keep an active subscription so that they can always install the most recent version of the software.

 

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